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Terms & Conditions
We
are Jason Whittaker and Alain Bisotti.
Please
read our terms and conditions attentively, as all bookings are subject to them.
Your must read, agree to and sign this document upon arrival in order to stay
in the apartment.
Index of the Terms & Conditions
1. Use of the web site
We
hold the exclusive rights to all content on our website except where noted. No
part of the website may be re-used or adapted for use elsewhere.
If
you would like to reproduce a part of the site, send us an e-mail and we’ll get
back to you.
We
endeavour to make all information given on the website as exact as possible,
but it is to be taken as a resource for information, and we are not responsible
for any errors made in good faith.
2. Bookings
Bookings are only
accepted through our site (www.great-apartment-paris.com) or through our
authorised agents. All questions not covered on the site should be sent by
e-mail. When making a reservation, the prospective customer (referred to
hereafter as our ‘guest’) agrees to conclude a contract according to the stated
conditions. The contract between us is considered to be in force once your
payment has been accepted and you have agreed to the terms & conditions.
It is for the customer
to verify that the arrival and departure dates in his/her confirmation e-mail
are correct. We are not obliged to modify, cancel or reimburse bookings where
the client has mistakenly entered a wrong date or duration. The guest is the
sole responsible to all obligations covered by the contract and will be
responsible for all the persons included in his/her booking.
Availability
is updated in real time and bookings are confirmed immediately by e-mail. A
copy of the terms & conditions should follow shortly afterwards. You must
read and agree to these.
3. Rates
All
rates are quoted in euros (€) and will always be shown on the guest’s
confirmation e-mail. Before booking online you will be shown the total price,
as well as a breakdown of the amounts you are paying for.
We
are not liable for the cost of transfer between the airport/station and the
apartment, meals or other personal expenditure.
4. Service Orders
When
making a booking, you authorise us (or our agents) to charge your credit card
for the agreed amount. You agree not to report as lost or stolen any credit
card that you have used in conjunction with such payment, unless you really do
believe that it is, in fact, lost or stolen.
You
further agree not to report as unauthorised any charge for services which you
have, in fact, ordered from us. You hereby agree that any such false reporting
of a lost or stolen credit card or of unauthorised charges shall render you
liable to us.
5. Payment
You
should receive booking confirmation as soon as the credit card used for the
prepayment has been authorised.
You
authorise us to charge the same credit card for the remaining due amount one
week before the arrival date noted on your confirmation.
We
accept payment by Visa, EuroCard/MasterCard and American Express.
Invoices:
Your booking confirmations are to be taken as invoices. If you require further
paperwork, please contact us.
6. Security of payments
made by credit cards
All
online payments are encrypted (Thawte SSL) via our tech
partner Siriona and processed by the CIC bank.
7. Confirmation
All
valid bookings are confirmed immediately by e-mail. If you have made a booking
and have received no word from us after 24 hours, please e-mail us.
8. Cancellations and
Modifications
Please
note that our cancellation charges depend on the amount of advance notice given
prior to the proposed arrival date. All cancellations must be made via our
site, or via the authorised agent with whom you booked. Phone or e-mail
cancellations cannot be accepted. The cancellation policy applies to all
amounts paid and/or confirmed by the client up until the date of cancellation including
pre or partial payments/deposits.
Cancellation
Policy:
The amounts quoted below do not include
the booking fee, which is not refundable.
Short stays of 3 or 4 days are not
refundable. For other stays:
• More than 100 days before arrival: all
payments are reimbursed.
• Between 100 and 31 days inclusive before
arrival: charge of 20% of total due.
• Between 30 and 15 days inclusive before
arrival: charge of 50% of total due.
• Less than 15 days before arrival: 100%
loss of fee for the whole stay.
Charges/refunds resulting from these terms
and conditions will be charged/refunded to the same credit card used for the
original payment. We recommend that you obtain insurance that will provide you
with cover should you need to cancel your travel plans.
Modification is taken to mean a change in the arrival
and/or departure date. Modifications must be requested by e-mail and are
subject to availability. If the new length of your stay is less than that
initially booked, the cancellation costs detailed above will apply to the
difference in the number of nights.
9. Force Majeure
The
tenant is not freed from the responsibility of payment due to personal
circumstances or force majeure such as war, strikes or natural catastrophes.
10. Check in / Check out
The
apartment holds a maximum of two people. It is not permitted for persons other
than those mentioned or on the booking form, or those present at check in, to
stay in the apartment. Furthermore it is not permitted for more than two people
to stay in the apartment. We have the right to ask you to vacate the premises
immediately if these limits are not respected.
Check
in and check out for direct bookings is done at the apartment. For bookings via
an authorised agent, please check with them.
Check
in time is generally between 2 and 8pm. If you are obliged to check in outside
these hours, or you are delayed, please contact us. A supplemental charge may
apply.
At
check in, all fixtures and fittings in the apartment are deemed to be intact
and in perfect working order. If you come across anything manifestly damaged or
broken, you must notify us immediately.
We
will explain how all the apartment’s amenities work (TV, hi-fi, bathroom, etc.)
and you will be given a set of keys.
You
will also be asked to sign copies of the payment confirmation received by
e-mail.
Check
out is before 11am. Any missing, broken or damaged items will be noted and you
will be advised of the cost of replacement. You authorise us to charge this
amount to the credit card used for booking.
When
you book, a cleaning charge of 50 euros is automatically added to your booking.
You are nevertheless expected to treat the apartment with respect and not leave
it excessively dirty. If we find that the apartment is particularly dirty after
your departure, an extra charge may apply.
Please
note that some stays/rates may be liable for more than one cleaning charge.
You
may also opt for a cleaning service during your stay. This service costs 50
euros each time.
No
reimbursement is due if you decide to leave earlier than the agreed date.
A
set of fresh bed linen and towels are left free for your use during each week’s
stay. If you wish to have extra sheet or towels, they cost 30 euros.
11. During the stay
During
your stay, we request that you will treat the apartment as you would your own
and respect the tranquillity of the neighbours.
All
items and decoration in the apartment are to be treated with care. You will be
held responsible for any damage to the accommodation or its equipment made by
yourselves or others during the time of your stay.
12. Pets / smoking
No
pets of any kind are allowed in the apartment.
Smoking
is also strictly forbidden in the apartment (including at the window) and in the stairwell of the
building. Any trace or smell of smoking found in the apartment will give rise
to an extra charge of 150€.
13. Responsibility
We
are not responsible for:
-
misrepresentation by third parties
-
personal damages or injuries incurred during your stay
-
theft of personal belongings from the apartment
-
disputes between a guest and a third party
14. Withdrawal by us
We
may withdraw from the contract without any grace, if the tenant disregards a
warning from us and disturbs the peace or behaves contrary to the terms of the
agreement to such a degree that the immediate annulment of the contract is
justified. If we terminate for the reasons specified above, our claim to the
entire rent remains.
15. Notifications
You
must promptly inform us of changes in the number and/or expiration date of any
credit card used in connection with your booking; changes in home or billing
address; and any actual or suspected apparent breaches of security, such as loss,
theft, or unauthorised disclosure. Until we are notified of a breach in
security, you will remain liable for any unauthorised use of the services.
16. General validity of
contract
If
any part of this agreement should be deemed illegal by a responsible court, the
validity of the others parts are still deemed acceptable. If a rule of this
agreement is ineffective only in a section, then the other sections remain
valid.
17. Area of jurisdiction
Sole area of jurisdiction for any disputes is deemed to be Paris, France.
18. Contact details
jasonw [at] jasonw . eu
alain [at] bisotti . com
Signed:
